Refund policy

If you are not satisfied with a product purchased from our website, we will gladly accept a return within 30 days of receipt (excluding opened products).

Refund Conditions:

1. First, you need to contact our customer service for a refund request within 30 days of receiving the product; once the 30 days have passed, we will no longer accept your refund request.

2. If the error was on our part, resulting in you receiving the incorrect or damaged item (excluding minor dust or package defects), we will gladly offer a refund without any obligation on your part. Please get in touch with us, attaching a photo of your complete order along with the damaged or defective items, and provide a brief description of the problem. In situations like this, we like to address each case individually to guarantee the highest level of customer service and overall satisfaction.

3. If you're seeking a refund due to personal reasons, such as a change of preference or no longer desiring the product, there will be a 20% handling fee based on the selling costs as well as the return shipping costs cannot be refunded, unless the mistake is on our end.

4. After your return has been given the green light, an email will hit your inbox with detailed instructions on where and how to dispatch the return. Kindly ship the item to the address outlined in the email and do let us know the tracking number for the return. Upon receipt, we'll get the refund process rolling. Generally, you should anticipate receiving your refund within the span of 3-5 business days.

Order Cancellation

If your order has not been processed, you can cancel the order within 2 hours after completing payment via email to our customer service at info@joocyee.com, with your order number, contact info, and reasons to cancel.
We will process your payment cancellation and refund within 10 business days.

Special Circumstances:

1. Considering that our products are sold worldwide, while it's quite unlikely, there's a chance your package could go through customs clearance. If this happens, we suggest reaching out to our customer service as your initial step to help work through the matter. However, it's important to note that if you decline to receive your package, we can not assure you a full refund.

2. In the event that the parcel is dispatched to an incorrect address due to your inaccurate information, we'll gladly share the details of the logistics provider to assist in rectifying the address. However, it's important to understand that we won't be able to provide a refund in such cases.

We hope this information has answered all your questions regarding returns and refunds. If you need further clarification, please don't hesitate to get in touch with us at info@joocyee.com. We're here to help and would love to assist you at your earliest convenience.